Thank you for writing us.
We understand your concerns regarding the ruling in Australia, and the articles circulating the different medias.
Here is our statement regarding the situation
Power Balance products work. The existing reports out there are fundamentally incorrect. Power Balance did not make any claims that our product does not perform.
We are committed to bringing our performance technologies to every athlete in the world from professional to amateur to recreational. Our community of believers continues to grow each week. While our previous claims in marketing ads are not up to Australia’s ACCC standards – we stand behind our products. The belief of thousands of consumers and athletes who wear our products are not wrong.
A preliminary study recently conducted on the product’s performance variables was commissioned and the findings have determined that the product does in fact provide a “statistically significant” result on the wearer’s performance. We are committed to further evaluating the product’s performance parameters so that we can continue to provide products that enhance the wearer’s lifestyle.
Numerous actual consumer testimonies supporting the wristbands’ performance were provided to the ACCC by Power Balance. Despite that, they requested Power Balance remove marketing claims until it could provide them with their narrow criteria of randomized, double-blind scientific studies that supports the use of those marketing phrases.
Power Balance voluntarily agreed to stop using those phrases. Power Balance believes and wants users to believe that we will do whatever it takes to appropriately, and with honor and integrity make our products available to every consumer in every market in the world.
In summary, we absolutely stand behind our products. There is no doubt in our minds, as well as thousands of consumers (be they professional athletes, trainers, weekend warriors, etc.), that our products work. To be clear, we did not make any statements referencing that we were a fraudulent company; a “scam”; the product is ineffective; or anything else similar to such statements in the media.
If you are not a US customer, please let us know the country from which you are inquiring, so we may direct you to the appropriate parties.
In regards to your request for a refund (US customers), we are happy to address your request in a timely manner. In order to complete this request we will need a receipt dated within 6 months from the date of purchase, from an authorized dealer, along with the product in order to process your refund.
If you would like to proceed with your request, please visit
20512 Crescent Bay
Lake Forest, CA 92630
We will process your request as quickly as possible on a first come, first serve basis.